Refund policy

Right of Withdrawal
Feliz Ladrando guarantees the Buyer the option to withdraw from their purchase made through the Website, for any reason, and return or exchange the purchased products within fourteen calendar days following the day they received the last of the products included in the order.

Cancellation Process
The buyer has the option to cancel their purchase within the period established in the first paragraph of this section. To do so, they must notify Feliz Ladrando of their decision to cancel the purchase through a clear statement, which can be sent by post or email to the address info@felizladrando.es.

Return Procedure
Once Feliz Ladrando responds to the buyer's email continuing with the withdrawal process, the buyer may return the products by the method of their choice, assuming the associated costs. The products subject to withdrawal must be returned in the same condition in which they were delivered, with all their original packaging and materials.

Refund or Exchange
If these conditions are met, Feliz Ladrando will proceed, according to the buyer's choice, to: a) Refund the buyer all payments received for the purchase of the products, or b) Exchange the products subject to withdrawal for others, with compensation for the price difference and collection costs, if applicable.

Partial Return of Orders Over €49
In the case of a partial return of an order exceeding €49 in which shipping costs were not initially charged, and the items finally purchased do not exceed the minimum €49 threshold, Feliz Ladrando reserves the right to deduct the shipping costs from the amount of the returned items.

Exceptions to Withdrawal
In particular, we would like to highlight that, under this article, the Buyer will not be able to withdraw from their purchase if the object of withdrawal includes sealed items that are not suitable for return due to health or hygiene reasons and have been unsealed after delivery, such as hygiene products; or items made to the consumer's and user's specifications or clearly personalized, such as identification tags once engraved.