Privacy Policy

1. INTRODUCTION

In this Privacy and Cookies Policy document, you will find all the important information about how we use the personal information of our customers and users, regardless of whether you interact with Feliz Ladrando online or in person.

Our main goal is to be transparent about the handling of your personal data. We want you to understand what we do with your information and what your rights are in this regard. To achieve this:

- We keep this Privacy and Cookies Policy available for you to consult at any time.
- We will inform you about each use we make of your personal data as you interact with us.

Some terms we will use in this document:

- When we mention our Platform, we refer to any digital or in-person channel that you have used to connect with us, mainly:

- Our Website: www.felizladrando.es
- Our email: info@felizladrando.es

2 WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The entity responsible for processing your data is Ilin Viktor, self-employed. (hereinafter "Happy Barking"). Below we provide the essential details of this company:

- Trade Name: © Happy Barking
- CIF: Y9982234H
- Address of the main headquarters: Carrer de Pontevedra 3, 03005 Alicante (Alacant), Alicante
- Phone: 607367944

3 FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

In order to provide you with specific products, services or functionalities, we will need to process certain personal data, which may include:

1. Identification information (such as first name, last name, language and country of residence, contact information, etc.).
2. Economic and transactional data (such as payment or card information, purchase details, orders, returns, etc.).
3. Connection, geolocation and navigation data (if you interact from a mobile device, for example).
4. Commercial information (if you are subscribed to our newsletter).
5. Personal preferences and tastes.

It is important to note that when requesting personal information to access a feature or service of the Platform, some fields will be marked as mandatory, as they are necessary to provide you with the service or access. If you choose not to provide this data, you may not be able to complete the registration or enjoy certain services or features.

Depending on how you interact with our Platform, we will use your personal data for the following purposes:

- Manage your newsletter subscription, including sending you personalized information about our products or services through various means (such as email or SMS).
- Send this information via push notifications if you have activated them on your mobile device.
- Analyze your user or customer profile to determine your preferences and offer you products and services that fit your style. For example, we will make recommendations based on your purchase and browsing history, and even offer you the "recover cart" function if you are registered.
- You can unsubscribe from the newsletter at any time and free of charge by following the instructions provided in each communication.
- Carry out promotional actions, such as contests or sending your list of saved items to your email address. By participating in these actions, you authorize us to process the data provided for each promotion and communicate it through various media, such as social networks or the Platform itself. In each promotion you will find the legal bases with detailed information on the processing of your data.
- Publish on the Platform or on our social networks photographs or images that you have shared publicly, provided that you have given us your prior consent.

4. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
Manage your registration as a user of the Platform.
The execution of the terms of use of the Platform requires the processing of your personal data to enable you to register as a user. In other words, without the processing of your data, it would not be possible to complete your registration on the Platform.

If you choose to register using a social network, we are legally permitted to process your data based on your consent by authorizing the transfer of your data from the social network.

Development, compliance and execution of the sales or services contract.
In order to carry out the purchase or service provision contract between you and us, it is necessary to process your personal data.

In some cases, certain data processing associated with the purchase may be activated only by your request or consent, such as storing payment data for future purchases or to receive information about product availability. In such circumstances, the legal basis for processing your data is your consent.

We consider that we have a legitimate interest in carrying out checks to detect and prevent potential fraud during purchases. This processing benefits all parties involved, including you, by protecting you against fraud attempts by third parties.

Customer Service
We believe we have a legitimate interest in responding to your requests or queries through the various contact channels available. This processing is beneficial to you by allowing us to provide you with an appropriate customer service and resolve your queries.

When you contact us to manage incidents related to your order or products/services purchased on the Platform, the processing is necessary to comply with the purchase contract.

If your query is related to the exercise of your rights or claims regarding our products/services, the legal basis for processing your data is compliance with our legal obligations.

Marketing
The consent you provide us is the legal basis for processing your data for marketing purposes, for example, by agreeing to receive newsletters or personalized information through various means.

We believe we have a legitimate interest in profiling the information we have about you to show you personalized information, such as your browsing or purchase history, as it improves your user experience and provides you with relevant content.

Usability and quality analysis
We believe we have a legitimate interest in analyzing the usability of the Platform and user satisfaction in order to improve the experience and offer a quality service. This processing is beneficial to you by improving your experience as a user.

5. HOW LONG DO WE RETAIN YOUR INFORMATION?

The retention period of your data will vary depending on the purposes for which they are processed, as detailed below:

Although we process your data for the time strictly necessary to fulfill its specific purpose, we will keep it safely and securely even after that period. This is done to comply with any potential liability arising from the processing, in accordance with the regulations in force at any given time. Once the possible legal actions in each case expire, we will proceed to delete the personal data.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

The length of time we retain your data varies depending on the purpose of processing:

Managing your registration as a user of the Platform:
We will retain your data as long as you remain a registered user, that is, until you decide to unsubscribe.

Development, compliance and execution of the contract of sale or services:
We will process your data for the time necessary to manage the purchase of products or services acquired, including possible returns, complaints or claims associated with the specific purchase. In some cases, such as in the case of payment data (cards) stored for future purchases, we will only retain the data until you decide to delete it.

Customer Service:
We will keep your data for the time necessary to respond to your request or query.

Marketing:
We will retain your data until you decide to unsubscribe or cancel your subscription to the newsletter. In the case of participating in promotional actions, we will retain your data for six (6) months after the end of the action.

Usability and quality analysis:
Your data will be processed for the time necessary to respond to your requests or queries.

Although we process your data for the time necessary to fulfil its initial purpose, we will keep it stored and protected afterwards as long as liabilities related to its processing may arise, in accordance with the regulations in force at any given time. Once the possible legal actions expire in each case, we will delete your personal data.

6. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

Will we share your data with third parties? Yes, we will share it with the following entities:

  • Financial institutions.
  • Fraud detection and prevention entities.
  • Technology service providers.
  • Suppliers and collaborators of logistics, transportation and delivery services.
  • Suppliers and collaborators of services related to marketing and advertising.

7. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

What are your rights when you provide us with your data?

We are committed to respecting the confidentiality of your personal information and ensuring that you can exercise your rights. You can exercise them free of charge by sending us an email to info@felizladrando.es, stating the reason for your request and the right you wish to exercise. If it is necessary to identify you, we may ask you for a copy of a document proving your identity.

  • Regardless of the purpose or legal basis on which we process your data, you have the right to the following:
  • Request access to the data we have about you. If you are a Registered User on the Platform, you can also consult this information in the corresponding section of your personal data.
  • Ask us to correct the data we already have. If you are a Registered User, you can also access the relevant section of your account to modify or update your personal data. It is important that the data you provide us is correct and accurate.
  • Request the deletion of your data when it is no longer necessary for the purposes for which we collected it, or when we no longer have a legal basis to process it.
  • Request the limitation of the processing of your data, which means temporarily suspending the processing of the data or keeping it longer than necessary in certain cases.
  • Withdraw your consent to the processing of your data at any time, if the processing is based on your consent.
  • Request the portability of your personal data if the processing is based on your consent or on the execution of the contract, which allows you to receive your data in a structured and machine-readable format.
  • Object to the processing of your data when it is based on our legitimate interest.


In addition, you have the right to lodge a complaint with the relevant data protection authority, such as the Spanish Data Protection Agency.

8. WHAT IS THE PROCEDURE IF YOU PROVIDE US WITH THIRD PARTY DATA/INFORMATION?

If you provide personal data to third parties to use our features or services, such as sending orders as gifts, you must make sure to inform them about the purposes and manner in which we will process their personal data.

9. MODIFICATIONS TO THE PRIVACY AND COOKIE POLICY

We may update this Privacy and Cookies Policy as we deem necessary. If we do so, we will inform you through various means on the Platform, such as banners, pop-ups or push notifications. If we make material changes that affect your privacy, we will also send you an email so that you can review them, evaluate them and, if you wish, object to or cancel any service or functionality. We recommend that you review this Privacy and Cookies Policy periodically to be aware of possible minor changes or interactive improvements, as it will always be available as a reference point on our Website.

10. INFORMATION ABOUT COOKIES
We use cookies and similar technologies to improve your browsing experience on the Website, understand how you interact with Feliz Ladrando, and on specific occasions to personalize advertising based on your browsing habits. We encourage you to read our Cookies section for detailed information on the types of cookies and similar technologies we use, their purpose, and other relevant details.