Privacy Policy

1. INTRODUCTION

In this Privacy and Cookies Policy document, you will find all the important information about how we use the personal information of our customers and users, regardless of whether you interact with Feliz Ladrando online through felizladrando.es or in person.

Our main goal is to be transparent about the handling of your personal data. We want you to understand what we do with your information and what your rights are regarding it. To achieve this:

We keep this Privacy and Cookies Policy available on felizladrando.es for you to consult at any time you wish.
We will inform you about each use we make of your personal data as you interact with us.
Some terms we will use in this document:

When we mention our Platform, we are referring to any digital or in-person channel that you have used to connect with us, mainly:

Our Website: www.felizladrando.es
Our email: info@felizladrando.es

2. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The entity responsible for processing your data is Ilin Viktor, freelancer (hereinafter, "Feliz Ladrando"). Below, we provide the essential details of this company:

Trade Name: © Feliz Ladrando
CIF: Y9982234H
Main office address: Carrer de Pontevedra 3, 03005 Alicante (Alacant), Alicante
Phone: 607367944
3. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

At Feliz Ladrando, to provide you with products, services, or specific features on felizladrando.es, we will need to process certain personal data, which may include:

Identification information (such as name, surname, language, and country of residence, contact details, etc.).
Economic and transactional data (such as payment or card information, purchase details, orders, returns, etc.).
Connection, geolocation, and browsing data (if you interact from a mobile device, for example).
Commercial information (if you are subscribed to our newsletter on felizladrando.es).
Personal preferences and tastes.
It is important to note that when requesting personal information to access a function or service on the Platform, some fields will be marked as mandatory, as they are necessary to provide you with the service or access. If you choose not to provide this data, it may not be possible for you to complete the registration or enjoy certain services or features.

Depending on how you interact with our Platform on felizladrando.es, we will use your personal data for the following purposes:

Manage your subscription to the newsletter, including sending personalized information about our products or services through various means (such as email or SMS).
Send this information through push notifications if you have enabled them on your mobile device.
Analyze your user or customer profile on felizladrando.es to determine your preferences and offer you products and services that match your style. For example, we will make recommendations based on your purchase and browsing history on felizladrando.es, and even offer you the "recover cart" feature if you are registered.
You can unsubscribe from the newsletter at any time and at no cost by following the instructions provided in each communication.
Carry out promotional actions on felizladrando.es, such as contests or sending your saved items list to your email address. By participating in these actions, you authorize us to process the data provided for each promotion and communicate it through various means, such as social networks or the Platform itself. In each promotion, you will find the legal terms with detailed information about the processing of your data.
Publish on the felizladrando.es Platform or on our social networks photographs or images that you have publicly shared, provided you have given us prior consent.

4. WHAT IS THE LEGITIMATION FOR PROCESSING YOUR DATA?

Manage your registration as a user of the felizladrando.es Platform. The execution of the terms of use of the Platform requires the processing of your personal data to allow you to register as a user. In other words, without processing your data, it would not be possible to complete your registration on felizladrando.es.

If you choose to register using a social network, we are legally authorized to process your data based on your consent when you authorize the transfer of your data from the social network.

Development, fulfillment, and execution of the purchase or service contract. To execute the purchase or service contract between you and Feliz Ladrando, it is necessary to process your personal data.

In some cases, certain data processing associated with the purchase may be activated only by your request or consent, such as storing payment data for future purchases or receiving information about product availability on felizladrando.es. In such circumstances, the legal basis for processing your data is your consent.

We believe we have a legitimate interest in conducting controls to detect and prevent potential fraud during purchases. This processing benefits all parties involved, including you, by protecting you against fraud attempts by third parties.

Customer Service: We believe we have a legitimate interest in addressing your requests or inquiries through the various contact channels available on felizladrando.es. This processing is beneficial to you by allowing us to provide you with appropriate customer service and resolve your queries.

When you contact us to manage issues related to your order or products/services purchased on felizladrando.es, the processing is necessary to fulfill the purchase contract.

If your inquiry is related to exercising your rights or complaints about our products/services, the legal basis for processing your data is compliance with our legal obligations.

Marketing: The consent you provide is the legal basis for processing your data for marketing purposes, for example, when you agree to receive newsletters or personalized information through various means on felizladrando.es.

We believe we have a legitimate interest in profiling the information we have about you to show you personalized information on felizladrando.es, such as your browsing or purchase history, as it enhances your user experience and provides you with relevant content.

Usability and Quality Analysis: We believe we have a legitimate interest in analyzing the usability of the felizladrando.es Platform and user satisfaction to improve the experience and offer quality service. This processing benefits you by enhancing your user experience.

5. HOW LONG DO WE RETAIN YOUR INFORMATION?

The retention period for your data will vary depending on the purposes for which they are processed, as detailed below:

Although we process your data for the time strictly necessary to fulfill their specific purpose, we will keep them securely and protected on felizladrando.es even after that period. This is done to comply with any potential liability arising from the processing, in accordance with current regulations. Once any possible legal actions in each case expire, we will proceed to delete the personal data.

6. HOW LONG DO WE RETAIN YOUR INFORMATION?

The time during which we retain your data at Feliz Ladrando varies depending on the purpose of the processing:

Managing your registration as a user of the Platform: We will retain your data as long as you maintain your status as a registered user on felizladrando.es, that is, until you decide to unsubscribe.
Development, fulfillment, and execution of the purchase or services contract: We will process your data for the time necessary to manage the purchase of products or services acquired on felizladrando.es, including possible returns, complaints, or claims associated with the specific purchase. In some cases, such as in the case of payment data (cards) stored for future purchases, we will only retain the data until you decide to delete them.
Customer Service: We will retain your data for the time necessary to handle your request or inquiry through felizladrando.es.
Marketing: We will retain your data until you decide to unsubscribe or cancel your subscription to the felizladrando.es newsletter. If you participate in promotional actions, we will retain your data for six (6) months after the end of the promotion.
Usability and Quality Analysis: Your data will be processed for the time necessary to handle your requests or inquiries.
Although we process your data for the time necessary to fulfill their initial purpose, we will retain them stored and protected on felizladrando.es afterward, as long as responsibilities related to their processing may arise, in accordance with current regulations. Once possible legal actions expire in each case, we will delete your personal data.

7. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

Yes, at Feliz Ladrando, we share your data with third parties when necessary to provide you with our services through felizladrando.es. This includes the following entities:

Financial entities to process the payments of purchases you make on felizladrando.es.
Entities for fraud detection and prevention to ensure transactions are secure.
Technology service providers that manage the felizladrando.es website and ensure its proper functioning.
Logistics, transportation, and delivery service providers and partners to ensure that products reach your address.
Marketing and advertising service providers and partners to carry out promotions or commercial activities related to felizladrando.es.

8. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

At Feliz Ladrando, we are committed to respecting the confidentiality of your personal information and ensuring that you can exercise your rights. You can exercise them for free by sending us an email to info@felizladrando.es, indicating the reason for your request and the right you wish to exercise. If necessary to identify you, we may request a copy of a document proving your identity.

Regardless of the purpose or legal basis on which we process your data, you have the following rights:

Request access to the data we have about you. If you are a registered user on felizladrando.es, you can also consult this information in the relevant section of your account.
Ask us to correct the data we already have. If you are a registered user, you can also access the relevant section of your account on felizladrando.es to modify or update your personal data. It is important that the data you provide us are correct and accurate.
Request the deletion of your data when they are no longer necessary for the purposes for which we collected them, or when we no longer have a legal basis to process them.
Request the limitation of the processing of your data, which means temporarily suspending the processing of the data or keeping them longer than necessary in certain cases.
Withdraw your consent for the processing of your data at any time, if the processing is based on your consent.
Request the portability of your personal data if the processing is based on your consent or the execution of the contract, allowing you to receive your data in a structured and machine-readable format.
Object to the processing of your data when it is based on our legitimate interest.

In addition, you have the right to file a complaint with the relevant data protection authority, such as the Spanish Data Protection Agency, if you believe that we have not handled your data in accordance with the regulations.

9. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY INFORMATION OR DATA?

If you provide personal data of third parties to use our features or services on felizladrando.es, such as sending orders as gifts, you must ensure that you inform them about the purposes and the way we will process their personal data.

10. MODIFICATIONS TO THE PRIVACY AND COOKIES POLICY

At Feliz Ladrando, we may update this Privacy and Cookies Policy as necessary. If we make significant changes that affect your privacy, we will inform you through various means on the felizladrando.es Platform, such as banners, pop-up windows, or push notifications. If we make significant changes that affect your privacy, we will also send you an email so you can review, evaluate, and, if desired, object to or cancel any service or functionality.

We recommend that you review this Privacy and Cookies Policy periodically on felizladrando.es to stay informed of any minor changes or interactive improvements, as it will always be available as a point of reference on our website.

11. INFORMATION ABOUT COOKIES

On felizladrando.es, we use cookies and similar technologies to improve your browsing experience on the website, understand how you interact with Feliz Ladrando, and, in specific instances, personalize advertising based on your browsing habits. We recommend that you read our Cookies section to obtain detailed information about the types of cookies and similar technologies we use on felizladrando.es, their purpose, and other relevant details.