Returns and Exchanges

  • Right of Withdrawal

    Feliz Ladrando guarantees the Buyer the possibility of withdrawing from their purchase made through the Website, for any reason, and returning or exchanging the purchased products, within fourteen calendar days following the day in which they received the last of the subject products. Of the order.

  • Cancellation Process

    The buyer has the option to cancel his purchase within the period established in the first paragraph of this section. To do so, you must notify Feliz Ladrando of your decision to cancel the purchase through a clear statement, which can be sent by postal mail or email to the address info@felizladrando.es

  • Return Procedure

    Once Feliz Ladrando responds to the buyer's email continuing with the withdrawal process, the buyer may return the products by the method they choose, assuming the costs derived therefrom. The products subject to withdrawal must be returned in the same conditions in which they were delivered, with all their original containers and packaging.

  • Refund or Exchange

    If these conditions are met, Feliz Ladrando will proceed, according to the buyer's choice, to: a) Refund the buyer all payments received for the acquisition of the products, or b) Exchange the products subject to withdrawal for others, after compensation of the difference prices and collection costs, if applicable.

  • Partial Refund of Orders Over €40

    In the case of a partial return of an order greater than €40 in which shipping costs were not initially charged, and the items definitively purchased do not exceed the minimum €40, Feliz Ladrando reserves the right to deduct the shipping costs of the amount of the returned items.

  • Exceptions to withdrawal

    In particular, we would like to highlight that, by virtue of this article, the Buyer will not be able to withdraw from his purchase when the object of the withdrawal are sealed items that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, such as hygiene products; or articles made according to the specifications of the consumer and user or clearly personalized, such as identification badges once engraved.